A Arte da Comunicação
Organizational Health and Well-Being

The Art of Communication

Description

By the end of this module, participants will be equipped with knowledge, soft and hard skills that will enable them to develop more positive communication, personalized customer service, work synergistically in teams, and manage complaints and internal conflicts.

Target Audience

All employees who need to improve their communication skills.

Program Content

  • Intrapersonal Communication
  • Interpersonal Communication
  • Facilitating Communication Strategies
  • Elements of Communication
  • Communication Styles
  • Communication in Customer Service
  • Complaints – Managing Complaints
  • Teamwork
  • Managing Internal Conflicts
  • Behavioral Skills
Personal Development
Location: Lisbon
Duration: 7 hours
Available Dates
In-person (classroom)

December 10
January 28

Videoconference

February 9 and 10 (9:00 AM-12:30 PM)

Share

Related Trainings

Are you interested in this training?

We are here to answer your questions and provide all the information you need.

Would you like to receive more details?

Fill out the form to request more information:

Podemos ajudar?
Se pretender deixe-nos os seus dados para entrarmos em contacto.