Receção e Atendimento Presencial
Organizational Health and Well-Being

Reception and In-Person Service

Description

Apply the principles of effective and quality reception and in-person customer service.

Target Audience

All employees performing reception and service functions.

Program Content

  • The company’s image
  • The service professional
  • The service relationship
  • Stakeholder expectations
  • Customer reception
  • Stages of service
  • Dealing with difficult customers
Secretarial and Administrative Work
Location: Lisbon
Duration: 7 hours
Available Dates
In-person (classroom)

December 3
February 3

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