Atendimento Telefónico Profissional
Organizational Health and Well-Being

Professional Telephone Service

Description

This training aims to equip participants with the principles of effective and quality reception and in-person customer service.

Target Audience

All employees with responsibilities in reception and in-person customer service.

Program Content

  • The Behavior of the Customer Service Professional
  • Telephone Communication
  • Communication Techniques
  • Receiving a Telephone Call
  • Making a Telephone Call
Secretarial and Administrative Work
Location: Lisbon
Duration: 7 hours
Available Dates
In-person (classroom)

February 13

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