Gestão de Reclamações
Organizational Health and Well-Being

Complaint Management

Description

Develop knowledge and skills to handle customer complaints.

Target Audience

Service Quality Managers, Customer Service Managers, and After-Sales Support Managers.

Program Content

  • Consumer Rights
  • Consumer Complaint Behaviors
  • Reasons for Complaints
  • Complainant Profile
  • The Impact of Complaints
  • Receiving Complaints
  • Handling Complaints
  • Complaint Management Strategy
Secretarial and Administrative Work
Location: Lisbon
Duration: 7 Hours
Available Dates
In-person (classroom)

December 9
March 4

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