The demand and support in Occupational Health and Safety (OSH) were crucial for Kaffa, which could only be addressed when they began working with Centralmed in 2015. The relationship developed over time, and the services also expanded, always in a partnership that allows us to say today that Kaffa has a workplace safety culture.
What is Kaffa and what was its challenge?
The Portuguese coffee capsule. This is how Kaffa presents itself, showcasing the DNA of this company that provides coffee capsules containing unique aromas, flavors, and textures of what is the Portuguese’s favorite social drink. It does not reveal recipes but openly acknowledges that one of the secrets behind Kaffa coffee capsules lies in the people who make up the company.
And it was precisely in one of the components of people management that Kaffa felt, even when working with a specialized company, a lack of support in the areas of occupational medicine, workplace safety, and training.
When they began their contract with Centralmed in 2015, the services were clearly insufficient, given the size and demands of the company. “We have high standards and wanted more support, which the company was unable to provide. Although there was already a culture of safety and documentation in this area—for example, written instructions, risk prevention sheets, etc.—these needed to be reviewed and adapted to the size and changes in the company,” explains Maria Gabriela Madeira, Chief Operating Officer (COO) at Kaffa.